Privacy Policy
This Privacy Notice describes how Delis Hotels collects, uses, and protects your personal information when you visit our property, use our website, or interact with our services. We are committed to safeguarding your privacy and being transparent about how we handle your data. By using our services, you acknowledge that you have read and understood this notice.
Who we are
Delis Hotels is the data controller of your personal information. We operate a hotel property in Weta-Dzadokpo, on the Accra–Aflao Highway in Ghana’s Volta Region, and decide how and why your personal data is processed. If you have any questions about this notice or how your data is used, please contact our team at info@delishotels.com.
Information Covered By This Privacy Notice
This notice covers personal information you provide directly to us, for example when making a reservation, booking our spa or rooftop bar, enquiring about an event, subscribing to updates, or contacting us. It also covers information we collect automatically when you browse our website (such as device, browser, and usage data via cookies) and information we receive from trusted partners such as our online booking platform and tour operators.
What We Collect From You And How We Use It
We collect contact details (name, email, phone, address), reservation information (stay dates, room preferences, payment data), identification documents required by law, communications you send us, special requests (e.g., for spa treatments, dietary needs, or events), and technical information from your device when you visit our website.
We use this information to confirm and manage your reservation, deliver in-stay services such as dining, spa, and tour arrangements, comply with legal obligations, send you offers you’ve consented to receive, improve our services, and respond to your enquiries.
How Long Do We Keep Your Personal Data
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Reservation and stay records are typically retained for up to seven years.
Marketing data is kept until you withdraw your consent or unsubscribe. Job application data is retained for up to twelve months unless you ask us to delete it sooner.
Who Do We Share Your Personal Data With
We share your personal data only with parties that have a legitimate need to receive it. These include our booking platform provider, payment processors, IT service providers, tour and event partners you engage through us, professional advisers, and government authorities where required by law (for example, guest registration and immigration requirements).
All third parties are required to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data.
Profiling
We may use your personal data to tailor our services and offers to your preferences, for example, recognising returning guests, suggesting room types or experiences you’ve enjoyed before, or sending you communications relevant to your interests.
You can opt out of profile-based marketing at any time by contacting us or using the unsubscribe link in our emails.
Where We Store / Transfer Your Personal Data
Your personal data is stored on secure servers operated by Delis Hotels and our trusted technology partners. Some of these partners may be located outside Ghana. Whenever we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in line with applicable data protection laws, including Ghana’s Data Protection Act, 2012 (Act 843).
Security of Personal Data
We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include restricted access controls, secure payment processing, and regular security reviews.
While we work hard to protect your data, no system is completely secure; we encourage you to use strong, unique passwords and to notify us promptly of any suspected unauthorised activity.
Your Rights
You have the right to access, correct, update, or request deletion of your personal data. You also have the right to object to or restrict certain processing, to data portability, and to withdraw consent for marketing at any time.
To exercise any of these rights, please contact us using the details below. We will respond to your request within the timeframes required by applicable law, and you may also lodge a complaint with Ghana’s Data Protection Commission.
Contacting Us
If you have any questions about this Privacy Notice or how we handle your personal data, please contact: Delis Hotels — Front Desk Weta-Dzadokpo, Accra-Aflao Highway, Volta Region, Ghana Email: info@delishotels.com Phone: +233 595 958887 / +233 596 004755 / +233 595 904866
We will do our best to address your concerns and, where appropriate, advise you of your right to lodge a complaint with the relevant data protection authority.
Check-in & Check-out
Standard check-in time is 3:00 PM and check-out is 12:00 PM (noon). Early check-in and late check-out can be arranged subject to availability and may incur an additional charge. A valid government-issued photo ID and the payment card or method used for the reservation must be presented at check-in. Guests under the age of 18 must be accompanied by a parent or legal guardian.
Cancellation Policy
Cancellation policies vary by rate and package. The exact terms applicable to your booking are confirmed at the time of reservation and shown on your booking confirmation. For flexible rates, cancellations made at least 48 hours before arrival are typically free of charge. Non-refundable rates are charged in full at the time of booking and are not eligible for refund. For group bookings or events, separate terms may apply.
Parking & Transportation
Delis Hotels offers on-site parking for our guests, subject to availability. We are happy to arrange transportation and road safari tours on request. Please contact our front desk in advance so we can prepare the right arrangements for your needs.
Children & Extra Beds
Children of all ages are welcome at Delis Hotels. Cots are available for infants under two years old, subject to availability and advance request. Extra beds for older children or additional adults can be arranged in selected room types at an additional charge per night. Maximum occupancy varies by room category — please review the room details when booking or contact us to confirm.
Last updated: 29 August 2026